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Return Policy

General Terms and Conditions

1. All bookings confirmed through the online system are non-refundable.
2. Once issued, tickets cannot be changed, returned, or refunded. No replacement will be issued for lost tickets.
3. Tickets are only valid for the route, date, and sailing time specified on the ticket.
4. Please redeem your ticket at the Harbour Tour ticket office at the Tsim Sha Tsui Star Ferry Pier at least 15 minutes before departure.
5. Sailing times and routes may be adjusted due to sea traffic and weather conditions.
6. The Star Ferry Company Limited reserves the right to modify the above terms and conditions without prior notice. In case of any dispute, The Star Ferry Company Limited reserves the right of final decision.

Harbour Tour Tickets

1. Once issued, tickets cannot be changed, returned, or refunded. No replacement will be issued for lost tickets.
2. Tickets are only valid for the route, date, and sailing time specified on the ticket.
3. Please redeem your ticket at the Harbour Tour ticket office at the Tsim Sha Tsui Star Ferry Pier at least 15 minutes before departure.
4. Star Ferry staff have the right to request the ticket holder to present this ticket at any time. The ticket must be complete, valid, and not damaged or defaced.
5. The Star Ferry Company Limited reserves the right to modify the above terms and conditions without prior notice. In case of any dispute, The Star Ferry Company Limited reserves the right of final decision.
6. Enquiry Hotline: (852) 2118 6213

Arrangements for Inclement Weather and Special Circumstances

1. In the event of inclement weather, such as the hoisting of a Gale or Storm Signal No. 8 or above, sailings will be canceled. Rescheduling or refunds will be arranged depending on the situation.
2. Please visit the website starferrywatertour.com for the latest sailing information or contact us at (852) 2118 6213 / WhatsApp 6321 8039.
3. The Star Ferry Company Limited reserves the right to modify the above terms and conditions without prior notice. In case of any dispute, The Star Ferry Company Limited reserves the right of final decision.
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